Returns and Exchanges
Free local Exchanges:
We offer one free size exchange per order, on shoes bought directly from our website (www.veldskoen.sg) that were delivered anywhere in Singapore and Malaysia.
We offer one free size exchange per order, on shoes bought directly from our website (www.veldskoen.sg) that were delivered anywhere in Singapore and Malaysia.
How long will it take?
Local exchanges normally take 5-7 working days. If, for any reason, your exchange is expected to be delayed, we will contact you.
Conditions for returning/exchanging Veldskoen:
To return/exchange your Veldskoen, they must be unworn, in a re-sellable condition, and still in the original packaging.
If possible, write your name and the requested size and colour selection on a piece of paper, and put it inside the box, before the courier collects. This will be a big help to our team.
If we do not have your requested size/colour, a member from our team will contact you to make arrangements.
How to initiate the return/exchange process:
Fill in the contact us form and a member of our Customer Care team will contact you. Email hello@veldskoen.sg if you have further questions or concerns.