Free local Exchanges:
    We offer one free size exchange per order, on shoes bought directly from our website ( that were delivered anywhere in Singapore and Malaysia. 

    How long will it take?
    Local exchanges normally take 5-7 working days. If, for any reason, your exchange is expected to be delayed, we will contact you.

    Conditions for returning/exchanging Veldskoen:
    To return/exchange your Veldskoen, they must be unworn, in a re-sellable condition, and still in the original packaging.

    If possible, write your name and the requested size and colour selection on a piece of paper, and put it inside the box, before the courier collects. This will be a big help to our team.

    If we do not have your requested size/colour, a member from our team will contact you to make arrangements.

    How to initiate the return/exchange process:
    Fill in the contact us form and a member of our Customer Care team will contact you. Email if you have further questions or concerns.